Refund Policy
Effective Date: January 1, 2025
The Village of Baddeck is committed to providing a fair and transparent refund policy for bookings made at the Baddeck Wharf. This policy outlines the conditions under which refunds may be issued for berthage bookings and related services.
1. Refund Eligibility
Refunds may be issued in the following circumstances:
- Advance Cancellations: Full refunds will be provided for cancellations made at
at least 7 days before the scheduled arrival date. - Weather or Safety Conditions: If the Village of Baddeck cancels your booking due
to severe weather, unsafe conditions, or other unforeseen circumstances,
a refund will be issued. - Service Interruptions: If services (e.g., power, water, or berthage) are unavailable
for reasons within our control, you may be eligible for a partial or full refund.
2. Non-Refundable Conditions
Refunds will not be issued for:
- Cancellations made less than 7 days before the scheduled arrival date.
- No-shows or failure to notify us of a cancellation prior to the booking date.
- Changes to bookings requested by the customer that do not meet refund
eligibility criteria.
3. Refund Process
To request a refund:
- Contact us at waterfront@baddeckvillage.ca or 902-295-1389 Provide your booking details, including your name, booking confirmation number, and the reason for the refund request.
Refunds will be processed within 7 business days of receiving a valid request and will be issued via the original payment method used at the time of booking.
4. Exceptions
Any exceptions to this policy will be evaluated on a case-by-case basis and are at the sole discretion of the Village of Baddeck.
Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please contact us:
Email: waterfront@baddeckvillage.ca
Phone: 902-295-3666
Mailing Address: Village of Baddeck, 492 Chebucto Street, Baddeck, NS B0E 1B0
Effective Date: January 1, 2025